Privacy Policy

1. Information We Collect

1.1 Personal Information

When you create an account or use our services, we collect the following personal information:

• Name: To identify you and personalize your experience
• Email Address: For account authentication, communications, and notifications
• Phone Number: For account verification and contact by sales consultants
• Profile Picture (Optional): To personalize your account profile
• Password: Securely encrypted for account authentication

1.2 Location Information

We collect location data to enhance your experience:

• Approximate Location: To show you plots and properties in your area
• Precise Location (GPS): Only when you grant permission, to help you discover nearby plots
• Location access is optional and can be disabled at any time through your device settings

1.3 Application and Transaction Information

• Plot application details and history
• Payment information and transaction records
• Plot purchase history and ownership records
• Communication with sales consultants and support team

1.4 Usage Information

• Plots you view, save, or apply for
• Search queries and filters you use
• App interactions and preferences
• Device information (model, operating system version)

1.5 Support and Communication Data

• Support ticket submissions and communications
• Reviews and ratings you provide
• Feedback and correspondence with our team

1.6 Photos and Documents

• Profile pictures (optional)
• Documents or images attached to support tickets (optional)
• Camera and photo library access is requested only when needed

2. How We Use Your Information

2.1 App Functionality

• Create and manage your account
• Process plot applications and purchases
• Facilitate communication with sales consultants
• Provide customer support services
• Generate financial documents (quotations, invoices, receipts, statements)
• Enable reviews and ratings functionality

2.2 Personalization

• Show you relevant plots based on your preferences and location
• Save your favorite plots and wishlists
• Provide personalized greetings and account information
• Remember your search preferences and filters

2.3 Service Improvement

• Improve app performance and user experience
• Develop new features and services
• Troubleshoot technical issues
• Ensure app security and prevent fraud

2.4 Legal and Compliance

• Comply with Zambian laws and regulations
• Enforce our terms of service
• Protect against fraudulent activities
• Respond to legal requests and court orders

3. Data Sharing and Disclosure

We may share your information only in the following circumstances:

3.1 With Your Consent

We will share your information when you explicitly authorize us to do so.

3.2 Service Providers

We work with trusted service providers who help us operate our app and services:

• Cloud hosting providers for data storage
• Payment processors for transaction handling
• Email service providers for account communications

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

3.3 Sales Consultants and Property Developers

When you apply for a plot, we share relevant information with:

• Assigned sales consultants who guide you through the process
• Property developers for application processing
• Only the information necessary to process your application is shared

3.4 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights and property
• Investigation of fraud or security issues

4. Data Security

We implement industry-standard security measures to protect your information:

4.1 Encryption

• All data transmitted between the app and our servers is encrypted using HTTPS/TLS
• Passwords are encrypted using secure hashing algorithms
• Financial information is encrypted and securely stored

4.2 Access Controls

• Access to user data is restricted to authorized personnel only
• Multi-factor authentication for administrative access
• Regular security audits and monitoring

4.3 Data Storage

• Data is stored on secure cloud servers with industry-standard protection
• Regular backups to prevent data loss
• Geographic redundancy for reliability

5. Your Rights and Choices

5.1 Access and Update

You can access and update your personal information at any time through:

• Profile settings in the app
• Contacting our support team

5.2 Data Deletion

You have the right to request deletion of your account and personal data:

• Use the "Delete Account" feature in Profile Settings
• Contact us at support@zambezidiamond.co.zm
• We will delete your data within 30 days of your request
• Some information may be retained for legal compliance purposes

5.3 Location Permissions

• You can disable location access at any time in your device settings
• The app will continue to function without location access
• You can manually select your preferred location for plot searches

5.4 Camera and Photos

• Camera and photo library access are completely optional
• You can revoke these permissions in your device settings
• Profile pictures can be removed at any time

5.5 Marketing Communications

• You can opt out of marketing emails by clicking unsubscribe
• Essential account notifications will still be sent

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Information: Until you delete your account
• Transaction Records: 7 years for accounting and tax compliance
• Support Tickets: 2 years after resolution
• Application Records: Duration of plot ownership plus 7 years
• Usage Data: 12 months for analytics purposes

7. Children's Privacy

Zambezi Diamond is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately, and we will delete the information.

8. International Data Transfers

Your data is primarily stored and processed in Zambia. If we transfer data outside Zambia, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy in the app
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

Your continued use of the app after changes indicates acceptance of the updated policy.

10. Third-Party Services

Our app does not currently integrate with third-party advertising networks or analytics services. If this changes in the future, we will update this Privacy Policy and notify you accordingly.

11. Cookies and Tracking

The mobile app does not use cookies. We collect usage data as described in this policy to improve app functionality and user experience.

12. Your Consent

By using Zambezi Diamond, you consent to the collection and use of your information as described in this Privacy Policy. You can withdraw consent by:

• Deleting your account
• Revoking specific permissions (location, camera, photos)
• Contacting us to request data deletion

13. Contact Us

14. Governing Law

This Privacy Policy is governed by the laws of the Republic of Zambia. Any disputes arising from this policy will be resolved in accordance with Zambian law.